Activation Guide-iOS

Encountered Issues with KYC

Currently, among the countries and regions supported by XPIN eSIM services, only Hong Kong and Taiwan require KYC. If the KYC link does not automatically appear when you activate your eSIM service, you can click Here to undergo KYC verification.

eSIM Setting - iOS

If you are unable to set up your eSIM, please upgrade your phone's operating system to the latest version before using the ESIM. (iOS should be at least version 15.0 or higher)

After setting to eSIM data, reboot the device 1-2 times.

1. Click 'Main' for main line/iMessage/FaceTime.

2. Cellular Data→click on Cellular data, turn off 'Allow cellular data switching' and click 'Continue'.

3. Kindly ensure that data roaming is enabled to activate the eSIM connection.

4. Ensure your device is connected to the network when downloading the eSIM, as each QR code can only be downloaded and installed once. We recommend downloading and activating it in advance before departure.

5. If your eSIM has been successfully installed, please ensure that data roaming for the eSIM is enabled; otherwise, you may not be able to connect.

   In case of any connectivity issues, please first check whether data roaming is turned on.